See how the pilgrimage is managed behind the scenes policy

See how the pilgrimage is managed behind the scenes policy

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Makkah Al -Mukarramah ـ When more than two million pilgrims flock to the holy sites, it turns Makkah Al -Mukarramah Its surroundings into an irreplaceable pulsar heart, run by a complex system of humans, technology and logistical plans.

At a time when the media lenses are busy with the transmission of rituals and spiritual scenes, the largest part of the story remains hidden behind the scenes, as there are thousands of employees, volunteers, engineers, soldiers and doctors, and everyone who devotes his effort to serving the pilgrims, on a task that is repeated every year, but its details are never similar.

The Hajj season is a huge annual project that begins to prepare for the previous season, as more than 40 governmental and private entities enter into planning, and a comprehensive evaluation is taking place for everything that happened in the previous season, including challenges and emergency accidents, to be based on continuous improvement and development.

Sources in the Ministry of Hajj and Umrah indicate that the work teams begin to hold periodic meetings since the month of Muharram every year, and continue at an upward pace until the month of Dhu al -Hijjah, and the planning stages include the design of the promotion schedules, bus paths, the insurance of subsistence, the distribution of health services, and the connection of central data between the participating authorities.

Monitoring and Control Chamber .. A smart platform for managing the details of the guests of Rahman
The monitoring and control room is a smart platform for managing the Hajj details (Al -Jazeera)

Leadership and control

The Command and Control Center for Hajj Security, located in Mona’s hairThe heart of the Hajj administration, from this center the movement of crowds is managed, and all vital sites are monitored in the campus and feelings, moment by moment.

The center is equipped with giant screens that display a live broadcast of thousands of cameras, and also uses techniques artificial intelligence To analyze the population density and discover any abnormal congestion that may require rapid intervention.

The services of the center – which depends mainly on the high -quality cameras available along the feelings and in the central region – are integrated with what the central leaders in the field provide to transfer the image directly, follow up cases and direct the field workers for these cases.

The center is managed in most stages of its work through modern technical means through the center’s television surveillance room, in addition to following up the events on the entire Hajj work area.

From the driving room to the monitoring and control room, the instant data related to pilgrims has been tracked from their departure from their countries until their return after performing the rituals, through all stages of housing, transportation, subsistence and promotion.

Marwan Al -Zuhairi, Director General of Information at the Ministry of Hajj and Umrah
Al -Zuhairi: The Chamber is accurately following the pilgrims ’promotion operations to the Great Mosque of Mecca and the Holy Places (Al -Jazeera)

The Director of Public Information at the Ministry of Hajj and Umrah, Marwan Al -Zuhri, says that the monitoring and control room is not a traditional operating room, but rather a model for smart Hajj, adding that the room uses artificial intelligence algorithms, data analyzes, a network of cameras and systems related to camps, housing and buses, to provide proactive solutions, and not just reactions.

Al -Zuhri pointed out, in an interview with Al -Jazeera Net, that the Chamber is accurately following the operations of the pilgrims ’promotion to the Great Mosque of Mecca and the Holy Places, and verifies the commitment of the timelines for the pilgrims’ exit from their dwellings and their performance of rituals and their return on time, to ensure the smooth flow of movement and reduce overcrowding.

Monitoring and Control Chamber .. A smart platform for managing the details of the guests of Rahman
The room uses artificial intelligence algorithms and data analyzes (Al Jazeera)

Logistical side

The transfer of more than two million people at one time from Mecca to Mina, then to Arafat, Al -Muzdalifah, then return to Mina, is a huge logistical process similar to managing the movement of entire countries in a few days, and the transportation system operates according to the pre -determined time -promoted chronological system.

The trains of feelings that transport thousands of pilgrims between the sacred sites contribute to reducing the pressure on the roads, especially in peak times.

The pilgrim transport system mocks more than 45,000 employees and employees to implement its plans during the Hajj season, with more than 7 thousand flights scheduled from 238 destinations around the world through 62 air carriers, using 12 travel halls in 6 airports, and saved more than two million seats through the Al -Haramain train, an increase of about 400 thousand seats from last year, in addition to operating 2500 trips to the train of feelings.

With regard to land transport, the Saudi Ministry of Transport said that more than 25 thousand buses and 9,000 taxis were prepared, and 18 routes were allocated to transport the guests of Rahman between cities, and the system also launched the public transport center to ensure the ease and flow of pilgrims.

Hajj without bags

The spokesperson for the Saudi Transport Authority, Saleh Al -Zuweid, says that the qualitative initiative to transport bags from airports to the pilgrims ’dwellings without the need to carry them, has contributed to facilitating tens of thousands of pilgrims within the“ Hajj without bags ”project, which was implemented in cooperation with several logistical authorities.

Al -Zuwaid also stated that the ministry conducted more than 270,000 technical buses for buses and transportation approved to ensure that safety standards are met. The preparations also included the preparation of rest areas on the roads leading to the holy sites with air -conditioning devices, toilets and drinking water, in a way that guarantees the comfort of pilgrims while they were transported.

The spokesman pointed to the expansion of road cooling techniques by 88% compared to last year to include the paths of pilgrims in the vicinity of theNamra Mosque And feelings of feelings, which contributed to reducing surface temperatures by an average of 12 ° C. The scope of the application of “rubber roads” technology was also expanded by 33% with the aim of enhancing the comfort of pilgrims during their movements in the summer atmosphere.

health care

The Hajj season requires healthy disaster preparation, besides heat stress and chronic diseases, there is a constant possibility of infectious or urgent diseases.

The Saudi Ministry of Health is running more than 25 field hospitals and fixed and fixed, including more than 5 thousand beds, mobile clinics, and high -equipped ambulance teams, and the highly response teams and public health teams are also spread to monitor any epidemic symptoms.

Dr. Nasser Al -Fuhaid, from the Saudi Red Crescent, notes that “responding to any medical condition begins in less than 8 minutes within the feelings thanks to the wide spread and great logistical support.”

Saudi Minister of Health Fahd bin Abdul Rahman Al -Jaljel says that “health power” is an essential pillar in enabling pilgrims to perform their rituals safely, and embodies the trend towards promoting prevention and integration of health services with the highest quality standards.

During his participation in the Great Hajj Symposium, Al-Jaljel reviewed the advanced health techniques that were activated this year, the most prominent of which is the use of drones (Dron) in transporting vital medications within the feelings, which contributed to reducing the delivery time to about 5-6 minutes.

He pointed to the completion of the medical teams in rapid dealing with strokes with high efficiency, as treatment was presented in just 16 minutes, in addition to the role of the surgical robot in King Abdullah Medical City in performing accurate operations that contribute to accelerating recovery and improving the quality of care.

White hands behind the scene

More than 30,000 volunteers and volunteers work in the Hajj season, distributed in various sectors that include translation, counseling, medical services, subsistence and psychological support.

In Mina’s hair, you can see young volunteers holding signs in multiple languages ​​to help pilgrims from countries whose Arab or English residents do not speak, while other poetry hospitals work alongside medical personnel.

“Doaa Hajj is an old pilgrim to you after you guide him or help him equal all fatigue. This is an indescribable life and spiritual experience.”

Digital transformation

With the acceleration of technology, the pilgrimage has become more digital than ever, as the unified “Neshas” application provides comprehensive services, such as time tables, interactive maps, legal instructions and emergency numbers.

The Hajj smart card also enables the security authorities to track the pilgrim and provide support to it easily, in addition to facilitating entry and exit from the feelings, and ensuring its correct direction.

The Ministry of Hajj announced that more than 90% of administrative and logistical services have become digital or semi -digital in the 2025 season, which contributes to reducing human errors and increasing efficiency.

One of the new technologies that aim to enhance the safety of pilgrims in the Hajj season for the year 2025 is the use of sophisticated smart watches that monitors the health condition of pilgrims, moment by moment, these hours are characterized by a design similar to traditional hours, which helps in maintaining the privacy of the pilgrim and not notifying it with isolation.

It is also equipped with GPS technology to accurately locate the pilgrim, which facilitates the provision of assistance in emergency situations, and the data that these hours collects to the virtual health center in King Abdullah Medical City in Makkah Al -Mukarramah is sent, where it is analyzed and monitored by specialized medical teams.

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